This may be the biggest financial transaction of your life. We treat it that way.
We start with a valuation appointment - an honest conversation about your property, the market, and what you can realistically expect to achieve. No flattery, no inflated numbers to win your business.
Once you instruct us, we arrange a dedicated shoot at your property. Our in-house team of photographers, videographers and licensed drone pilots come to you - typically for around an hour and a half. We plan every shoot around the weather forecast, because how your home looks in those first images matters more than most people realise.
Within three working days, we turn that into professional photographs, a fully guided walk-through video tour, and drone footage where appropriate. Everything is ready for your approval before we go anywhere near Rightmove.
Why in-house? Most agents outsource their photography. That means extra cost passed to you, and days lost juggling three separate diaries. We brought everything in-house deliberately. It makes us faster, sharper, and more consistent - and it's all included in our fee.
Once live, your home appears on Rightmove, Zoopla, and our own website. Every video tour goes on our YouTube channel and across our social media - Facebook, Instagram, and TikTok. With tens of thousands of engaged followers across our platforms, we reach buyers that other Isle of Wight agents simply can't.
From the moment you instruct us, you get a dedicated WhatsApp group with the office and senior members of the team - personal mobile numbers included. Not a chatbot. Not an out-of-hours voicemail. Us.
We've worked this way since 2016. It means you always know what's happening, who's viewing, and what we're doing about it.
Before every viewing, you'll receive a full profile of the buyer - their position, their history with us, and what they're looking for. After every viewing, you get direct feedback and a clear follow-up strategy. No waiting. No guessing.
Getting an offer is only half the job. Many sales fall through between offer and completion - surveys, solicitors, chains, cold feet. We have a dedicated in-house sales progressor with decades of experience whose job is to make sure that doesn't happen to you. Our fall-through rate is one of the lowest on the Island, and that's not by accident.
We also consistently sell faster and closer to asking price than other Isle of Wight agents - independently verified against Land Registry and ONS data.
We only ever work on a sole agency basis. That's not a restriction - it's a deliberate choice that protects you.
A property listed with multiple agents signals desperation to buyers. It drives down offers and undermines your negotiating position. We believe in what we do, and we ask you to believe in us. If that's not the right fit, we'll tell you honestly
Our fee is 1.5% + VAT of the sale price. Professional photography, video, drone, paid advertising campaigns. social media - all included. No extras, no surprises. I bet no other agent is as honest with you if you ask them this question.
Some agents lock vendors in for weeks or months. It's how they protect themselves when a property isn't selling - you can't leave, so you're pressured into reducing your price instead.
We don't do that. There is no tie-in period. If you want to leave, you leave. No penalties, no arguments, no awkward phone calls.
Every vendor who stays with us does so because they want to - not because they have to. We think that's how it should work.
Average rating 5/5 Google reviews
We have hundreds of reviews on Google and Facebook.
We do not use paid for review sites like Trustpilot that allws companmies to manipulate the resluts - what you see is what you get with Lancasters!
